Hi,
Anyone know if attbi.com's every going to clean up their DNS issues?
As far as I can tell, attbi.com is advertising number-to-name for their
clients, but if you then check the claimed name by doing name-to-number
for consistency, it fails. For example 12.225.116.241 resolves fine to
12-225-116-241.client.attbi.com but then if you try resolving the claimed
address of 12-225-116-241.client.attbi.com to a dotted quad, you get a
non-existent host/domain error. Obviously this is an issue if you have
hosts using tcp wrappers in anti-spoofing (e.g., so-called "paranoid" mode).
I tried the number I formerly had for the ATT Worldnet NOC (201-331-4773),
but that number is out of service. The ATT IP Services NOC folks at
1-800-288-3199 disclaim any knowledge of ATT BI, and suggest trying
1-877-288-3485. If you call 1-877-288-3485, you get a nice little
automated attendant talking about going out of business issues, but no NOC.
Looking on the web, I see nothing relevant at
http://198.178.8.101/listfaqs.jsp?category_id=19&category_level=1
(although maybe I should take the fact that they're using a dotted quad
for their web server as a clue that DNS is not their strong suit).
I've also had multiple users tell me that they've complained about this
issue to their ATTBI customer support reps, only to be blown off by the
first tier support reps; when they ask to talk to a supervisor, they are
told "sorry, there's nothing we can do."
We went through this all once before back in the days when ATTBI.Com
customers were Excite@Home customers, and Excite@Home was finally able to
grasp and fix the issue, but right now I'm about ready to start telling
users with this issue that they should strongly consider changing broadband
providers because it doesn't look like ATTBI's ever going to get their
DNS squared away.
Anyone seeing any evidence to the contrary?
Thanks,
Joe St Sauver (joe@oregon.uoregon.edu)
University of Oregon Computing Center
Their problem seems to extend beyond their name-to-ip and up-to-name
mappings. I've found their DNS servers to be so unreliable that I have
hardcoded "3rd party" DNS servers into my configuration so that I can have
reliable DNS resolution.
Until the whole transition settles down a little (perhaps after the first of
the year maybe?) it's highly unlikely that you will be able to get in touch
with anyone with a clue at ATTBI, much less someone competent enough to even
begin fixing the DNS issues. It'll probably take just as long to fix this
problem as it did with Excite@Home.
Regards,
Alexander Kiwerski
Hi,
Anyone know if attbi.com's every going to clean up their DNS issues?
[snip]
I tried the number I formerly had for the ATT Worldnet NOC (201-331-4773),
but that number is out of service. The ATT IP Services NOC folks at
1-800-288-3199 disclaim any knowledge of ATT BI, and suggest trying
1-877-288-3485. If you call 1-877-288-3485, you get a nice little
automated attendant talking about going out of business issues, but no NOC.
You might as well have tried 866 447 7333, then you could talk to people in
another country (Canada) who will tell you to repeatedly power cycle your
cable modem to fix it.
Looking on the web, I see nothing relevant at
http://198.178.8.101/listfaqs.jsp?category_id=19&category_level=1
(although maybe I should take the fact that they're using a dotted quad
for their web server as a clue that DNS is not their strong suit).
Those pages are absolutely useless, and the network status page is never
updated.
I've also had multiple users tell me that they've complained about this
issue to their ATTBI customer support reps, only to be blown off by the
first tier support reps; when they ask to talk to a supervisor, they are
told "sorry, there's nothing we can do."
We went through this all once before back in the days when ATTBI.Com
customers were Excite@Home customers, and Excite@Home was finally able to
grasp and fix the issue, but right now I'm about ready to start telling
users with this issue that they should strongly consider changing broadband
providers because it doesn't look like ATTBI's ever going to get their
DNS squared away.
I was having problems for the past 3 months with bad delegations (NS3/4/5.mediaone.net
were authoritative, but did not answer for the zone, while the nameservers passed out
via DHCP did respond authoritatively for the IP block I was in (24.245.0.0-24.245.79.255).
Fortunately my problems have been solved, unfortunately their resolution was to move all
the customers (that I'm aware of) from my node, and the surrounding nodes, to new IP blocks.
As I've said before, the service is great until you need to interact with them.
Matthew S. Hallacy
Joe St Sauver wrote:
Hi,
Anyone know if attbi.com's every going to clean up their DNS issues?
As far as I can tell, attbi.com is advertising number-to-name for their
clients, but if you then check the claimed name by doing name-to-number
for consistency, it fails.
FWIW, I (in Santa Clara, CA) was in the same boat right after they
moved my account from Excite's system to their own. However, I checked
last night and it looks like they added the appropriate forward DNS.
Credit where it's due,
Doug (whose only relationship with AT&T is the kind where I pay them
money 