Any from amazon cloud app.conceptboard.com

Hi,

Anyone from Amazon Cloud in this list. Need help for app.conceptboard.com.
Our client complaining they are getting disconnected from this site.

Traceroute/mtr showing path is keep changing.

traceroute to app.conceptboard.com (52.17.144.46), 30 hops max, 60 byte
packets
1 noc-ut-gw.telnet.net.bd (120.50.31.17) 0.513 ms 0.619 ms 0.677 ms
2 116.212.104.25 (116.212.104.25) 0.842 ms 0.840 ms 0.943 ms
3 DHANMONDI-RTR1-2-BANANI-RTR.TELNET.COM.BD (116.212.104.173) 1.157 ms
1.212 ms 1.274 ms
4 43.224.113.185 (43.224.113.185) 0.974 ms 0.975 ms 0.977 ms
5 43.228.208.17 (43.228.208.17) 1.353 ms 1.355 ms 1.327 ms
6 43.228.208.1 (43.228.208.1) 2.229 ms 1.327 ms 4.002 ms
7 125.17.155.45 (125.17.155.45) 40.688 ms 42.783 ms 40.885 ms
8 182.79.245.18 (182.79.245.18) 170.338 ms 182.79.198.129
(182.79.198.129) 172.306 ms 203.101.100.170 (203.101.100.170) 172.314 ms
9 ams1-br-tra-r2.amazon.com (80.249.210.217) 199.384 ms 199.389 ms
197.153 ms
10 54.239.114.48 (54.239.114.48) 220.252 ms 54.239.114.96
(54.239.114.96) 219.471 ms 54.239.114.36 (54.239.114.36) 226.921 ms
11 54.239.114.65 (54.239.114.65) 222.170 ms 54.239.114.79
(54.239.114.79) 218.172 ms 54.239.114.89 (54.239.114.89) 218.971 ms
12 54.239.41.117 (54.239.41.117) 216.664 ms 54.239.41.119
(54.239.41.119) 216.329 ms 54.239.43.16 (54.239.43.16) 216.342 ms
13 54.239.41.206 (54.239.41.206) 216.650 ms 54.239.44.142
(54.239.44.142) 216.647 ms 216.635 ms
14 * * 54.239.41.204 (54.239.41.204) 215.933 ms
15 52.93.6.148 (52.93.6.148) 237.179 ms 52.93.7.186 (52.93.7.186)
231.180 ms 52.93.6.160 (52.93.6.160) 218.251 ms
16 52.93.7.3 (52.93.7.3) 216.543 ms 52.93.7.31 (52.93.7.31) 212.299 ms
52.93.7.19 (52.93.7.19) 218.105 ms
17 52.93.36.34 (52.93.36.34) 216.943 ms 52.93.7.8 (52.93.7.8) 230.334 ms
52.93.7.10 (52.93.7.10) 235.409 ms
18 52.93.7.101 (52.93.7.101) 218.487 ms 52.93.7.97 (52.93.7.97) 218.505
ms 52.93.7.117 (52.93.7.117) 217.368 ms
19 * * 178.236.0.213 (178.236.0.213) 215.187 ms
20 * * *

MT:

  HOST: farhan.telnet.net.bd Loss% Snt Last Avg Best Wrst
StDev
  1.|-- noc-ut-gw.telnet.net.bd 0.0% 500 0.5 0.5 0.2 54.8 2.5
  2.|-- 116.212.104.25 0.0% 500 0.9 0.8 0.7 1.6 0.0
  3.|-- DHANMONDI-RTR1-2-BANANI-R 1.2% 500 0.8 2.0 0.8 187.7 12.6
  4.|-- 43.224.113.185 0.0% 500 1.1 3.8 0.9 84.4 10.9
  5.|-- 43.228.208.17 0.0% 500 1.2 1.9 1.0 16.7 1.6
  6.|-- 43.228.208.1 0.0% 500 4.5 2.3 1.0 95.5 5.7
  7.|-- 125.17.155.45 0.0% 500 41.2 42.5 39.9 109.5 6.6
  8.|-- 182.79.247.217 0.2% 500 173.8 170.4 169.3 216.0 3.6
  9.|-- ams1-br-tra-r2.amazon.com 2.8% 500 201.9 201.6 192.8 222.7 3.3
10.|-- 54.239.114.84 2.2% 500 222.7 224.8 211.8 336.8 9.6
11.|-- 54.239.114.91 1.8% 500 219.0 219.6 208.8 293.0 7.5
12.|-- 54.239.41.119 1.2% 500 218.3 218.1 208.9 257.0 3.9
13.|-- 54.239.44.140 2.2% 500 219.5 219.8 211.6 265.5 3.5
14.|-- ??? 100.0 500 0.0 0.0 0.0 0.0 0.0
15.|-- 52.93.6.136 1.8% 500 222.2 234.4 212.1 382.2 14.0
16.|-- 52.93.7.25 2.6% 500 212.9 218.8 208.9 248.9 4.2
17.|-- 52.93.7.18 2.8% 500 235.3 230.9 214.0 266.2 12.2
18.|-- 52.93.7.115 1.6% 500 217.8 218.0 210.0 244.2 2.4
19.|-- ??? 100.0 500 0.0 0.0 0.0 0.0 0.0

Any help would be appreciated.