Hey all,
Having a hard time finding someone within Amazon to understand geolocation
problems. We have lots of customers that started getting the amazon prime video
message about not being able to watch because of geolocation / vpn restrictions.
We are a wisp. We run BGP with our own netblocks and upstream netblocks. We
have at least 15 customers that have reported this problem - many of which
opened tickets directly with amazon but they have no clue. My guess is its
related to entire netblocks.
MaxMind shows the correct info and always has.
Can someone point me to a contact at Amazon that can help?
Thx,
Sam
Sam, may I share this with our Amazon contacts?
Anne
Anne P. Mitchell,
Attorney at Law
CEO/President,
SuretyMail Email Reputation Certification and Inbox Delivery Assistance
http://www.SuretyMail.com/
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Attorney at Law / Legislative Consultant
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Hey Sam, we had the same problem and were able to get it resolved (and help
a few others get unblocked as well). Shoot me the affected blocks off-list
and I'll forward them along.
Adam
We have been told that the best, most expeditious way to get this resolved is:
"https://www.amazonforum.com/forums/digital-content/prime-video, it's actively monitored, and confirmed issues are escalated to the correct engineering team."
Anne
Anne P. Mitchell,
Attorney at Law
CEO/President,
SuretyMail Email Reputation Certification and Inbox Delivery Assistance
http://www.SuretyMail.com/
http://www.SuretyMail.eu/
Attorney at Law / Legislative Consultant
GDPR Compliance Consultant
Author: Section 6 of the CAN-SPAM Act of 2003 (the Federal anti-spam law)
Author: The Email Deliverability Handbook
Legal Counsel: The CyberGreen Institute
Legal Counsel: The Earth Law Center
