A rare and isolated event

Our regularly scheduled NANOG provider problem was right on time
again this meeting.

"The problems were fixed by early afternoon. Graham said one Internet
  provider under contract with AOL had connection trouble. The company
  uses several outside companies to let users connect with computers
  that run Instant Messenger and other services.

  The outage, which Graham termed ``a rare and isolated event,'' "

"Technical support at AOL told Graham to uninstall the AOL software, and
amazingly, everything went fine after that."